Shipping & Returns

Delivery within mainland Spain is €6.95, and free on orders over €150.00. Collection from the shop is always free.

The Balearics, Canaries, Ceuta and Melilla are quoted individually because carrier costs and tax treatment differ — order online and we will contact you with the delivery cost before shipping, or ring us first for a figure.

For deliveries outside Spain, contact us before ordering. We ship clubs across Europe regularly but the cost depends heavily on the size of the parcel.

In-stock items are usually dispatched the next working day and arrive within two to four working days in mainland Spain. Locally — around Estepona, Marbella and the surrounding urbanisations — we can often get it to you the same or next day. Ask when you order.

Custom-built clubs take longer because they are built to your specification. A re-grip or a length adjustment is usually same day; a full set build with a non-stock shaft depends on the supplier and we will give you a realistic date rather than an optimistic one.

We are closed Sundays, so orders placed Saturday afternoon are dispatched Monday.

Collection is free and, honestly, the best option if you can manage it. We are at Urb. El Pilar, Edificio Notaría Bajo, Km 168, A-7, 29688 Estepona, on the A-7 at Km 168 with parking directly outside. Open Monday to Friday 10:00–17:30 and Saturday 10:00–15:00.

Choosing collection means we can set the club up properly with you there — check the grip size in your hands, adjust length or lie, and set an adjustable hosel to your numbers. All of that is free and takes ten minutes.

Reservations are held for five working days. If you need longer, just ring and say so.

Clubs go out in a proper club box with head protection and the shaft supported along its length. We have shipped a lot of golf equipment and we know exactly how a driver head arrives damaged if the packing is lazy.

If a parcel arrives visibly damaged, photograph it before opening and email the photos to us. That makes the carrier claim straightforward and gets your replacement out faster.

You have 14 days from delivery to change your mind on any unused off-the-shelf stock item, in line with your statutory right of withdrawal. Ring or email us first so we know it is coming, then return it unused and in its original packaging with any headcover and tools.

Once we have it back and checked, we refund to the original payment method within 14 days. Return postage is yours unless the item was faulty or we sent the wrong thing, in which case we cover it.

Golf balls, gloves and grips that have been opened or fitted cannot be returned for hygiene and practical reasons — a fitted grip cannot be un-fitted.

Clubs built to your specification cannot be returned because you have changed your mind — they were made for you, and under Spanish consumer law made-to-order goods are excluded from the withdrawal right.

That said: if a custom club is not built to the specification we agreed, that is our mistake and we will re-build it or refund you. And if you have played a fitted set and something genuinely does not feel right, come back in. We would far rather re-check the numbers on the monitor and adjust it than have you playing clubs you do not trust.

New clubs carry the manufacturer's warranty, and we handle warranty claims for you rather than sending you off to deal with Titleist or Ping yourself. Bring it in and we will sort it.

Pre-owned clubs are sold as described with any flaw stated on the ticket. If a pre-owned club we sold you has a defect we did not disclose, bring it back and we will refund or replace it.

Every set bought here gets free lie and loft re-checks for its lifetime. Soft forged heads move over a season on firm Andalusian ground, so this is worth using once a year.

Ring +34 952 896 710 or email mario@golfcitysports.com with your order reference and what the problem is. You will get a straight answer from someone who knows what is in your order — there is no returns portal and no ticket queue.